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AuraPortal has a complete integration of CRM (Customer Relationship Management)
functionality and operations into an enterprise-wise BPMS (Business Process
Management Suite) by means of Process Patterns.
Process Patterns are classes of
processes of prepared by AuraPortal, or its partners, that contain the structure
for ensuring smooth and effective operations related to a given subject or
particular environment. In other words, a Process Pattern is like a
ready-to-wear suit. You buy it finished and ready to be used. Only the details
strictly related to the user’s specific circumstances need to be defined.
With CRM, AuraPortal has developed four Process Patterns that cover the requirements
of a complete CRM application as indicated below.
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